FAQ

Frequently Asked Questions

What is the difference between an eyeshadow and an eyeshadow pigment?

Answer : Both are eyeshadows. However a regular eyeshadow comes in a pressed, solid form. An eyeshadow pigment on the other hand, comes in loose form.

Isn’t a pressed eyeshadow more convenient than an eyeshadow pigment?

Answer : Yes & No – A pressed eyeshadow, if dropped, will shatter. And if you attempt to press that shattered eyeshadow back into the pan, the color payoff will be slightly less vibrant than how it was before. And if you do not press it, it will be difficult for you to scoop the smashed bits, and use them. Usually a store-bought pressed eyeshadow which ends up getting broken, lands in the bin, as it’s hard to pick up the color on the eyeshadow brush from the coarse, broken parts.

But for an eyeshadow pigment, it comes in a loose form, with the same soft texture as a pressed eyeshadow. Hence, be it eyeshadow brush, eyeshadow spongestick, or even fingers, it will be easy to pick up the color and apply it onto your eyelids.

All you need to do :-

  1. Tap a bit of product onto the jar lid.
  2. Dip your stiff flat eyeshadow brush onto the lid.
  3. Tap off the excess onto the jar lid.
  4. Press and pat it onto your eyelid.
  5. After adding other eyeshadows,  blend accordingly.

On the other hand, if you go with a heavy hand with a loose eyeshadow pigment… Then yes, you will leave a huge mess on your face, as there will be kick-up of the pigment, unless you tap off the excess with your brush =)

Can I buy pressed Rising Phoenix eyeshadows?

Yes! We take customer request & feedback seriously. Yes we hear you! Making products we love, and striving to give our customers the best experience possible is at the heart of what we do for every product formulation. Due to overwhelming requests for pressed products, we now only offer pressed products. Our loose Eyeshadow pigments are now pressed in 26 mm tin pans, Blushes and Facebeams in 36mm tin pans which can be placed into your magnetized palettes.

If our pressed eyeshadow is dropped and shatters what do you do?

For matte eyeshadows, Do NOT use rubbing alcohol to repress as this will harden the eyeshadow brick-hard, because oxides are in the recipe formulation. Both our matte and shimmer eyeshadows are pressed using our own unique recipe. Hence please contact us for advice. We will advise you accordingly, based on the eyeshadow’s finish.

Why do some people, foil their eyeshadow? Can I do this, using Rising Phoenix Eyeshadow?

Our Rising Phoenix Eyeshadows’ dry color payoff will just be as intense, especially for our shimmer eyeshadows that have a foiled appearance. Hence there is no need to foil them.

How do I apply Rising Phoenix Eyeshadow onto my eyelids?

Apply an eyeshadow primer of your choice onto your eyelid. Next, dip your eyeshadow brush into the colour, tap off the excess and pat and press it onto your eyelid, just like how you would use any regular eyeshadow.

How do I remove Rising Phoenix Eyeshadow from my eyelids?

Use any regular make-up remover, which is used for removing eyeshadow on your eyelids too. Even our darkest, most pigmented eyeshadows will come off when you use the make-up remover. If you do not have a make-up remover, use a gentle cleansing oil like Olive oil to remove it. Then use your preferred facial cleanser.

Do you ship internationally?

Currently, we deliver only within Singapore. Shipping internationally is in the works, and we will alert you once that is available!

Are your products cruelty-free?

Yes! All our products are vegan and cruelty-free.

If you are not using parabens, then how do your products last?

There is a blog post dedicated just for this topic.

Click on the link below to get our view on this =)

No Parabens? Are you for real?

Help! I can’t find the answer to my question here.

Please send us your question via our contact page or to admin@makeupwithrisingphoenix.com.

If you have an issue with a product or are stuck in any way, please reach out to us!

We may be a small company but we do want to help you in any way as soon as possible.

Emailing is the fastest way to reach us. We are more than happy to answer your questions and help you!

International shipping now available! Dismiss